Privacy Policy
Last updated: January 2025
Information We Collect
When you use our services or contact us, we may collect the following information:
- Name and contact information (phone number, email address, delivery address)
- Order history and preferences
- Payment information (processed securely through third-party processors)
- Communication records (WhatsApp messages, emails, calls)
- Device information and usage data when you visit our website
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate about orders, delivery schedules, and product availability
- Provide customer support
- Send promotional offers and updates (with your consent)
- Improve our products and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information. We may share information with:
- Delivery partners to fulfill orders
- Payment processors for secure transactions
- Service providers who help us operate our business
- Legal authorities when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure data storage and transmission
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information (subject to legal requirements)
- Opt-out of promotional communications
- Restrict or object to processing
Cookies and Website Data
Our website may use cookies and similar technologies to improve your experience. You can control cookie settings through your browser preferences.
Third-Party Services
We may use third-party services (analytics, payment processing, communication platforms). These services have their own privacy policies governing their collection and use of information.
Data Retention
We retain your personal information as long as necessary to provide services and comply with legal obligations. Order history may be kept for accounting and customer service purposes.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children.
Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes through our website or direct communication.
Contact Us
If you have questions about this privacy policy or how we handle your information:
- WhatsApp: +91 92270 06241
- Email: info@pranvikas.com
- Address: Ahmedabad, Gujarat, India
We are committed to protecting your privacy and will respond to your inquiries promptly.